Frequently Asked Questions
Why is my class not showing up?
If you've not yet followed our Getting Started guide, then please refer to one of our "Quick Start" guides for a step-by-step tutorial before troubleshooting any issues - Getting Started as Curriculum Student or Getting Started as Continuing Education Student.
Multiple Accounts & Organizations
When you log into Teams, you may notice your class does not appear on your account. This can be a very common issue for students who are logging in the first time or for students using Teams in other work environments.
This issue is due to your account being registered in multiple organizations. However, this is a relatively simple fix that should persist between logging in and out of your Teams account.
1. Open Your Profile
In the top left of Teams, click your profile picture to drop down your account settings.
2. Select "Rowan-Cabarrus Community College (Guest)"
Once your settings are open, you should see at least two Organizations appear - both are named Rowan-Cabarrus Community College, but one indicates "Guest" access. In order to access your class Teams, you will always need to ensure you are using the "Rowan-Cabarrus Community College (Guest)" organization.
3. Verify Correct Organization
If you ever wish to double check your organization settings, just open your profile dropdown. Here you will notice your name is appended with "Guest" and you can see the selected organization is indicated by the purple horizontal bar.